My recent role as a Business Development Lead took me to Dhaka and Yangon, where I spearheaded the development of an AI-integrated digital learning platform. The aim? To bridge the market skills gap in Myanmar's emergency context. It was a project that required innovation, collaboration, and, most importantly, a vision to provide over 1.5 million young people with the tools they needed to build their futures. Securing $0.4 million in funding within a year, I worked closely with Helvetas, UNICEF, and Save the Children to bring this platform to life in low-tech environments, aligning the technology with local demands. Through market research, needs assessments, and careful planning, we delivered a product that truly met the needs of the people it was designed for.

In Dhaka, I took on the challenge of scaling Bangladesh's first open-source e-learning platform for primary healthcare workers. This project wasn’t just about implementing technology; it was about expanding healthcare access to rural communities who needed it the most. By fostering collaboration on GitHub, we created a platform that could be continuously improved by the community. Strategic contract negotiations reduced procurement costs by 20%, allowing us to maximize the impact of the project. From publishing Terms of Reference for digitalization projects to guiding mobile app development for youth training, I ensured that we aligned technical solutions with the real-world needs of the communities we served.

In Switzerland, as a Product Manager, I took on the challenge of driving digital innovation in a healthcare setting. Working across hospital departments, I integrated IT service management solutions that boosted operational efficiency by 30%. The goal was clear: improve patient care by streamlining processes. To ensure seamless functionality, I worked closely with IT teams, business units, and vendors, achieving a 99.99% service availability rate. Leading requirements gathering sessions and overseeing the deployment of software enhancements, I ensured that the new solutions aligned perfectly with the hospital's IT infrastructure. But more than that, it was about change management—building capacity and ensuring that staff embraced these new tools and processes.

As a trainee at Zimmer GMBH, I worked on the implementation of a prosthetic joint registry web application. My role involved creating a toolkit and documenting best practices that were tailored to meet the needs of diverse markets, specifically in Austria, Germany, and the Netherlands. It was a unique challenge to tailor a solution that met regulatory and user requirements in different regions, and I thrived on ensuring the solution was both functional and user-friendly. Post-implementation, I supported training initiatives that empowered users to adopt the new systems confidently.

Before my work in Europe, I was fortunate enough to lead projects across India and Africa, where I managed the deployment of digital solutions in healthcare settings. At Aga Khan Hospital in Nairobi, for example, I facilitated workshops to gather the necessary product specifications, helping the hospital transition from manual to automated billing, procurement, and logistics systems. This resulted in over a 40% improvement in billing accuracy, positioning the hospital for a full digital transformation. I also led a process redesign that enhanced workflow efficiency, with staff adapting to the new digital systems in under three months—a remarkable achievement for such a large organization.